Hyperoptic broadband review 2025: Is it any good?

Dan Howdle • August 5th, 2025

Hyperoptic is an ‘altnet’ broadband provider that has built it's own Full Fibre network in parts of the UK – specifically in newer apartment blocks and developments in major cities. It has a sterling customer service reputation and plenty more to offer besides. So is it any good?

Our review of Hyperoptic broadband

Hyperoptic is part of a wave of so-called 'altnet' (alternative network) providers offering gigabit-speed, Full Fibre broadband. It does this using its own network and has a strong focus on apartment blocks in big cities. It is very quick (though no longer the quickest), but also it's pretty unlikely you will be able to get it due to its small national footprint. But if you can, here's what we like and dislike.

Overview

Here’s a quick look at what you can expect to find in a Hyperoptic broadband package.

Average download speed	50Mbps – 900MbpsGbps
Average upload speed	50Mbps – 900Mbps
Broadband	Full Fibre
Home Phone	Yes
Prices from	£17.99 per month

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Broadband speeds

Back when we first became aware of Hyperoptic – quite a few years back now – the provider was one of the quickest in the country, but the truth is the big national providers are now fully caught up in in some cases are now exceeding the speeds Hyperoptic offers. Hyperoptic is a Full Fibre provider, but its top speed of 900Mbps (advertised as 1Gbps) is no longer exceptional. But it's not all about speed, and 900Mbps is far more than most households need.

Hyperoptic’s entry-level package provides 50Mbps download speeds, which is ideal for a household with a few devices for streaming, online gaming and general web use. Hyperoptic also offers a 150Mbps service and a 500Mbps service, which provide capacity for more users and 4K streaming, with quite a bit to spare. (Take a look at our guide to work out what broadband speed you might need.)

The fastest package is 900Mbps (misleadingly called 1Gb Hyperfast). It's still faster than anyone needs, but as we say no longer the fastest broadband in the UK, with EE Broadband and Vodafone Broadband both offering 1.6Gbps Full Fibre and Virgin Media continuing to offer its Gig1 (1130Mbps) package and just starting now to roll out Gig2 (2Gbps). Speed-wise, Hyperoptic is getting a little left behind at the top end, but that's nothing to really be concerned with at this stage.

Upload speeds

One thing Hyperoptic offers that the national providers broadly don't though, is symmetrical upload and download speeds – where your upload speed is the same as your download speed. And that's a good thing to have, especially if you run a home business, gaming server, Twitch channel, or just upload a lot of large files to the internet.

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Routers and installation

All broadband packages come with the same top-end Hyperhub. The Nokia Hyperhub was provided with 500Mbps and 1Gbps packages. It was dual-band and four gigabit ports which will support up to 1Gbps speeds over a wired connection. You won’t get the very top speeds if you go wireless.

Installation

Hyperoptic is fast, but can you get it? Hyperoptic’s full fibre network now passes a million homes and businesses.

Hyperoptic invites landlords and residents to express an interest. It also works with councils to bring gigabit broadband to social housing. And it has partnered with more than 100 home developers. Hyperoptic has plans to reach five million within a decade, but you’ll need to be patient.

If you are lucky enough to be covered, then installation is a bit different to most providers. Because Hyperoptic doesn’t use the Openreach network, its engineers will need to install a separate ‘Hyperoptic Socket’ inside your home. Installation generally takes an hour and engineers will install a socket up to 10 metres from the entrance. If you want the socket any further into your home, you’ll have to pay a bit extra.

If you want to connect a whole building, this will take a little longer. Hyperoptic will assess the building to see if it is viable and seek permission from the freeholder or building management company. If all is well, the process will take four to six weeks.

Customer service

Hyperoptic has an enviable customer service reputation. If we lived somewhere it was available, Hyperoptic would be the company we would choose to provide our broadband, specifically for this reason.

If you're a customer and you do have any problems, then Hyperoptic has a 24-hour customer support team available on 0333 332 1111 that handles anything from router problems to connection issues. Alternatively you can use the Live Chat service, or send an email to support@hyperoptic.com. As with most broadband providers, there are some complaints about delayed or missed engineer visits, but in general the feedback is positive. It seems Hyperoptic’s speed has inspired a degree of customer loyalty.

It’s worth pointing out that you don’t need a phone line to get Hyperoptic. But if you want to pair your broadband service with a home phone, you can. Calls are made over the internet using VoIP technology. This means the quality should be high but if your broadband goes down, you won’t be able to make calls.

Our verdict: Outstanding

The fact that Hyperoptic offers gigabit speeds will be enough for everyone, provided they can get it. Especially those who deal with large file uploads, or those simply desperate to get away from Openreach. Even better, its packages are pretty affordable when compared to its rivals.

It’s also worth pointing out that most web users won’t actually need 1Gbps. But the biggest issue is coverage. Hyperoptic might have big plans in the works, but for now it’s very limited when compared to the national scale of BT and Virgin Media.

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