Your guide to BT Business Broadband packages
Dan Howdle
BT Business Broadband is known for its excellent coverage, competitive pricing, and a few unique extras that set it apart. With options in Standard Fibre and Full Fibre, and add-ons like static IPs and various calling packages, it’s easy to see why many small and medium-sized businesses choose BT. But does it live up to the hype? Let’s find out what makes BT Business Broadband tick.
In this guide
Choosing the right BT Business Broadband package
The way BT splits out its various packages means you’ll first need to decide on the broadband speed you want, and then choose from one of three tiers: Essential, Enhanced or Pro. You’ll find each speed available in all three tiers, so you’re not locked into a set level of service based on speed alone.
It’s a slightly confusing setup, and to make matters trickier, BT doesn’t label packages in a particularly helpful way. Instead, names like ‘Essential 300’ or ‘Pro 76’ are used — which don’t immediately tell you what kind of broadband you’re actually getting. So let’s break that down clearly.
Standard Fibre vs Full Fibre
BT Business offers two types of broadband: Standard Fibre and Full Fibre. Standard Fibre uses older copper cables for the final stretch to your premises, and is only available at 38Mbps or 76Mbps. It’s still reliable for many small setups, especially if you don’t use cloud services or large file transfers regularly, but not as reliable as Full Fibre.
Full Fibre, on the other hand, offers speeds from 150Mbps all the way up to 900Mbps. It's faster, more reliable, and not affected by distance. If it’s available where you are, it’s definitely worth getting, especially since Standard Fibre is on its way out.
Essential, Enhanced, and Pro — what’s the difference?
- Essential: The entry-level tier. You get unlimited broadband, a BT Smart Hub router, access to BT’s Wi-Fi hotspot network, and basic customer support. There’s no 4G backup, and no static IP address
- Enhanced: Adds Hybrid Connect (which switches you to 4G if your broadband drops), a static IP address, and a more in-depth setup process with BT experts helping you get going smoothly. It also comes with better support if something goes wrong
- Pro: Includes everything from Enhanced, plus extras like Complete Wi-Fi (for better wireless coverage in bigger spaces), Hybrid Backup (a great backup system for backup during faults), Prompt Care (faster fault fixing), and extra security controls. It’s aimed at businesses that can’t afford for things to stop working — ever!
If you just need something simple to get your business online and you’re not doing anything too heavy-duty, Essential might be fine. But if you're handling lots of files, using video calls often, or just want peace of mind that things will keep running smoothly, Enhanced or Pro will be the better choices.
What our expert says...
"The naming system BT uses for business broadband is a bit of a mess until you understand it. You’ll see names like ‘Essential 300’ but that doesn’t mean anything until you know the tiers and speeds and what they mean exactly. Best advice? Work out what speed you need first, then choose the service tier that gives you the features and support level you’re after."
Dan Howdle, Broadband and mobile expert
BT Business Broadband packages explained
There are six different broadband speeds available from BT: 38Mbps, 76Mbps, 150Mbps, 300Mbps, 500Mbps and 900Mbps. Each one is available in Essential, Enhanced and Pro format, giving you 18 package options in total. Here are some example packages roughly highlighting low, medium and high speeds and features.
BT Business Broadband package comparison
Standard Fibre speeds are still perfectly usable for email, light web use and payment systems. But Full Fibre will make a big difference if your business relies on cloud services, remote working, or uploading large files. It's also offered at much higher speeds and is around 60% more reliable than Standard Fibre.
Phone services and add-ons
With the UK moving to all-digital phone lines by the end of 2025, BT offers broadband packages with digital phone lines included with the exception being its lowest tier and speeds (Essential 38 and 76).
What is a digital phone line?
A digital line works just like a traditional phone, but instead of using a copper wire, calls are made using your broadband connection. This means you can keep using your landline number, but with clearer audio quality and better reliability. It also means, though, that your phone lines will stop working during power outages, where the old copper network would keep running.
Add-on or included call features
Depending on your package and add-ons, you can also get:
- Call forwarding and call divert
- Voicemail-to-email
- Call blocking (including anonymous numbers)
- Multiple digital lines (at extra cost)
Availability and network
BT uses the Openreach network, which covers more of the UK than any other provider. That means you’re very likely to be able to get BT Business Broadband at your premises — whether that’s in a town centre or a rural postcode.
Full Fibre is now available to about two-thirds of premises, and growing. But if it’s not yet in your area, Standard Fibre is always an option. And you can upgrade when BT Full Fibre becomes available without restarting your contract.
Installation, support, and service
Getting set up with BT Business Broadband is very straightforward. If your business premises (whether home, office, workshop and so on) already has a BT-compatible line, you might not need an engineer visit. If you’re switching from BT Home Broadband, you could be up and running in around five days.
If an engineer is needed — for example, to install Full Fibre — the lead time is usually 10 working days or more. BT will keep you updated, and you can track your order status online.
Support by tier
- Essential: Basic support, standard fault resolution times
- Enhanced: 24/7 support, faster response, access to IT specialists
- Pro: Priority service with Prompt Care, plus expert help and monitoring
BT doesn’t apply traffic management or usage limits, which means your broadband won’t slow down at peak times or if you use a lot of data.
