BT contact numbers: How to get in touch with BT
Miles Northrop | July 7th, 2026
It's often a bit of a pain when you're trying to reach out to your broadband provider and simply can't find out easily how to do so. Or when you find yourself struggling to explain what the actual problem is – assuming you have one. Well that's not likely to be the case when it comes to BT. They seem to have made it relatively easy to get in touch, whether that's to report any issues with their services, or if you're interested in signing up to them.
How to contact BT
Your options are fairly simple. If you want to speak to someone (an actual human being!), then both existing and potential new customers should find it easy to do so. They accept calls from 8am to 8pm Monday to Friday and from 9am to 6pm on weekends and during national holidays.
Quick overview
| Customer services (landline) | 0800 800 150 |
|---|---|
| BT sales (new customers) | 0800 800 150 |
| Twitter/X | @bt_uk |
| facebook.com/btuk/ |
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Call 0330 221 9424BT customer service number
The main BT customer service number – and your first port of call – is to call the freephone number 0800 800 150. You'll then be presented with a series of options. Broadband and landline customers will need to press 1, for TV and sport subscribers press 2 and customers calling about mobile phone issues press 3. For email help it'll be option 4 and to report suspicious contacts or possible fraud then you'll need to select 5.
These options are up to date as of July 2026. However, when we tested the number we did find some calls were being diverted to a new service whereby you can opt to receive a text, which contains a link you can use to prompt an agent to call you back.
To get a new BT deal
If you're thinking of switching to BT and would like to speak to them about that, you can still use that 0800 800 150 number. You should be able to speak to someone who can help during the same hours – 8am to 8pm during working days and 9am to 6pm on weekends and during holidays.
BT customer service via Live Chat
If you prefer typing to talking, you can reach them via live chat any day from 7am to 10pm. So more available than the regular call centres. You'll find yourself dealing with, and answering questions from BT's Virtual Assistant AI agent. An experience which you may or not find satisfactory. If you don't, then just telling the agent that you want to be connected to a human and if they have one available, you'll be connected to an actual living, breathing person.
Contact with BT on social media
BT’s socials can be particularly helpful if you have an urgent issue. You’ll find BT are active on Facebook and on Twitter/X @bt_uk. As you'd expect from a company this size, BT's Twitter/X account isn't quite staffed 24/7, but we think they are available late into the evening, making it a go-to option if things go awry out of hours. You can either send a private message or can tag them publicly. It's up to you.
Using the BT app
If you're an existing subscriber, then the My BT app serves as a direct portal for managing your account and also finding quick solutions to any problems. You can use it to run diagnostic tests, check your Wi-Fi speeds, or service status in your area. Most relevant here is that you can use 'in-app messaging' to start a conversation with the customer care team.
The BT Community Forums
Like many providers (Sky in particular), BT enables people to post queries on an official group platform, in this case the BT Community forum. It's heavily monitored by bothh vetted experts and official BT Community Moderators (who are actual BT employees). While you cannot actually purchase packages via this route, moderators can look into account problems, order delays and technical issues.
Text Messaging
We can't vouch for this service, so no guarantees as to what response you'll get, but in the event of technical faults you can simply text HELP, followed by your landline number to 61998.
Traditional post
Reassuringly, you can still write a traditional letter directly to their customer service handling center at the following address:
BT plc,
PO Box 334,
Sheffield,
S98 1BT
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How to complain to BT
BT handles the vast majority of its incoming disputes through its primary customer service lines. If you need to log a formal complaint, the quickest route is to call them directly on 0800 800 150. Or simply dial 150 if you're calling from an active BT Mobile handset. This line is available from 8am to 9pm from Monday to Friday, and from 8am to 8pm at weekends and on bank holidays.
If you'd rather bypass the call queues entirely, BT accepts digital written complaints directly via email at consumer-resolutions@bt.com – just make sure you keep an eye on your spam files to make sure any reply isn't overlooked. Alternatively, we'd recommend you head over to the BT website to launch a live chat session.
If you still prefer the physical paper route, you can post a letter to Customer Service Manager, BT plc, PO Box 334, Sheffield, S98 1BT. But for those who want immediate action, taking a grievance directly to social media can be effective. Companies like BT hate having unresolved complaints visible where people can see them. If you post a breakdown of your issue on their official Facebook or Twitter/X support channels, they'll usually send you a private direct message and move to solve your problem.
Escalating your complaint
If the resolution BT offers you is not satisfying, or if your case hasn’t been settled with within eight weeks of submitting your complaint, you always have the option to escalate your case to an independent third party. The Communications Ombudsman acts as the official, Ofcom-approved Alternative Dispute Resolution (ADDR) scheme for BT, meaning they have the authority to review a case from scratch.
Once that eight-week window closes – or if BT issues you a formal letter stating they cannot resolve the issue – you can pass the case to the them free of charge. Contact the Communications Ombudsman by phone on 0330 440 1614, or state your case online by creating an account on the commsombudsman.org website. If they decide to uphold your complaint, that verdict is legally binding, meaning BT is obligated to comply.
Had enough of BT?
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