How to contact NOW customer service, complaints & support
Miles Northrop | July 6th, 2026
One of the biggest hurdles when dealing with your broadband provider – or any utility come to that – can be actually contacting them in the first place. Most people know the frustration of being left on hold or being forced to choose from a bunch of fixed options – none of which matches what you actually want.
Contact NOW Broadband
When it comes to NOW broadband, there are lots of ways you can contact them and reach the right person – whether you're looking to take advantage of their broadband and TV deals or simply have an problem with an existing connection. Call centres, live chat, web forms or social media – there are a lot of options. And NOW Broadband’s customer service team is available to help from 8am to 8pm Monday to Sunday.
Quick overview
| Customer services (from a landline) | 0330 332 3050 |
|---|---|
| Twitter/X | @NOWHelpTeam |
| facebook.com/NOWTV/ |
Our expert advisors have access to special offers and can create a personalised package just for you. Give us a call!
Call 0330 221 9424NOW customer service number
For customers already with NOW Broadand, and you need assistance with your connection, or you want to upgrade your current package, you can quickly reach the right person to speak to by calling 0330 332 3050. You'll be asked to enter your phone number then then be transferred to the relevant team.
Getting in touch via social media
If social media is more your thing, then again it's easy to contact NOW Broadband. You can use Twitter or X by sending a message to @nowhelpteam. And naturally NOW also has a Facebook page which you can find at facebook.com/NOWTV/.
How to file a complaint with NOW Broadband
In the unlikely event you need to register a complaint with NOW about their services, then again there are several options available. We'd recommend starting by phoning thir customer service department on 0330 332 3050, between 8am and 8pm any day of the week.
Live Chat is another option, which you'll find available on their contact us page. It's tucked away in the bottom right hand corner. If you use that you can expect a response with in a few minutes – although you'll likely be speaking with an AI. We always find it pays to just ask to speak to a human. Repeatedly if needed.
Also on that page are a bunch of helpful articles which you can search through easily. The provider aims to respond to any complaint within 10 days, but if that's not quick enough (and it probably won't be), consider sharing your complaint on social media. It may lead to a quicker resolution. Again, contact NOW Broadband's customer service team via Twitter/X @NOWHelpTeam.
What to do if your complaint isn't resolved
If you use any of these methods to actually register a complaint, then you should be aware that NOW Broadband operate within the Communications and Internet Services Adjudication Scheme (CISAS). This means that if your complaint isn't resolved within six to eight weeks, it can be escalated to CISAS for resolution.
You can reach CISAS by calling 0207 520 3814 or emailing them at cisas@cedr.com. Just be prepared to include evidence to support your case. They're completely impartial and will investigate on your behalf. If a provider is found to be at fault, they must comply with the CISAS decision.
Had enough of NOW Broadband?
Let's say that having gone through all of the above, you're still not happy. Then we'd definitely recommend you consider an alternative provider. Even with a perfectly satisfactory service, you can still save hundreds of pounds each year by switching when when your contract is up. Have a look at our comparison of broadband services, where you should find some great money-saving alternatives if this is the situation you're in. .
Gig1 Fibre Broadband
No price rise until 2027Up to £300 Contract Buyout
1.1Gb
Average speed
No phone line
24
Month contract
Zero upfront cost
£22.99 Per month
Effective monthly cost is calculated by adding up all the monthly costs, price rises and any discounts and dividing it by the contract length.
M250 Fibre Broadband
No price rise until 2027Up to £300 Contract Buyout
264Mb
Average speed
No phone line
24
Month contract
Zero upfront cost
£17.99 Per month
Effective monthly cost is calculated by adding up all the monthly costs, price rises and any discounts and dividing it by the contract length.
Full Fibre 900
WiFi 7 technologyUp to £200 towards leaving feesPrices may vary depending on location
900Mb
Average speed
No phone line
24
Month contract
£30 upfront cost
£25.99 Per month
Effective monthly cost is calculated by adding up all the monthly costs, price rises and any discounts and dividing it by the contract length.
You will qualify for the reward after the first bill has been paid and a minimum of 140 days from the date of purchase.
