Frequently asked questions
What router do I get with Plusnet broadband?
You will receive the Plusnet Hub Two router with your broadband package. This is a rebranded version of the BT Smart Hub 2 and supports dual-band Wi-Fi 5.
Are there any upfront costs for installation?
No, all Plusnet broadband deals mentioned on the page come with free set-up and have zero upfront costs.
How do I claim the Plusnet reward card?
After your broadband service is active and a 14-day cooling-off period has passed, you will need to claim your reward card. You have a two-month window to submit your claim. The card is a pre-paid Mastercard that can be spent anywhere.
Will the monthly price change during my contract?
Yes, the page states that the price of Plusnet packages will increase by £3 per year on April 1.
What broadband speeds does Plusnet offer?
Plusnet offers several speed tiers, including standard Fibre at 66Mbps and Full Fibre packages with average speeds of 74Mbps, 145Mbps, 300Mbps, 500Mbps, and 910Mbps.
What is Plusnet known for?
Plusnet is particularly well-regarded for its award-winning, UK-based customer service. It also includes Plusnet SafeGuard & Protect, which provides content filters and antivirus software, with its plans.
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