Vodafone contact numbers: How to get in touch with Vodafone broadband
Miles Northrop | July 14th, 2026
Broadband providers often design their websites to steer you toward FAQ pages first, as running large phone call centres costs significant time and resources. As a result, tracking down a simple straightforward customer service number for any broadband provider can feel like a bit of a wild goose chase. This guide cuts through the noise, bringing together all the up-to-date contact details, opening hours, and various options for contacting Vodafone broadband into one place.
Vodafone offers generous support availability, with customer service lines open 8am to 10pm Monday to Friday and 8am to 8pm on weekends. Their digital assistants and social media channels are also monitored regularly to give you multiple ways to get in touch. So on that front, they're better than most. Let's delve into the details...
Quick overview
| Service | Number | Hours |
|---|---|---|
| Vodafone customer service (landline) | 0333 304 0191 | 08:00–22:00 Mon–Fri 08:00–20:00 Sat & Sun |
| Vodafone customer services | 191 (Vodafone mobile) | 08:00–22:00 Mon–Fri 08:00–20:00 Sat & Sun |
| Vodafone sales number | 0333 210 1160 | 08:00–21:00 Mon–Fri 08:00–20:00 Sat & Sun |
| Vodafone new customers | 0333 210 1160 | 08:00–21:00 Mon–Fri 08:00–20:00 Sat & Sun |
| Switch to Vodafone | 0333 210 1160 | 08:00–21:00 Mon–Fri 08:00–20:00 Sat & Sun |
| Twitter/X | @vodafoneuk | - |
| facebook.com/vodafoneuk/ | - |
Our expert advisors have access to special offers and can create a personalised package just for you. Give us a call!
Call 0330 221 9424How to contact Vodafone broadband customer service
Vodafone operates a central helpline for residential broadband support. From any standard UK landline or non-Vodafone mobile, call 0333 304 0191. From a Vodafone mobile handset, simply dial 191 for free.
Their phone lines are open from 08:00 to 22:00 Monday to Friday, and from 08:00 to 20:00 on Saturdays and Sundays. Calls to 0333 numbers are charged at standard UK landline rates and are included in landline and mobile inclusive minute bundles.
To get a new Vodafone broadband deal
Before calling Vodafone to sign up, it's always wise to run your postcode through our broadband comparison tools to see how their pricing, speeds, and contract terms compare with rival networks. If you want to speak directly to a sales advisor to set up a new broadband connection, call 0333 210 1160. Sales lines operate from 08:00 to 21:00 Monday to Friday, and 08:00 to 20:00 on weekends.
Vodafone broadband customer service via Live Chat
Vodafone provides 24/7 digital assistance through its AI virtual assistant, called 'TOBi', accessible via the Vodafone website or the My Vodafone app. TOBi handles basic account enquiries, bill checks, and basic connectivity troubleshooting. If the AI assistant can't resolve your specific problem, it'll automatically route your session to a human support agent during core operational hours. Although, like most AI assistants, you can usually just tell it you want to speak to a real person.
Vodafone broadband on social media
Vodafone’s social media support teams monitor public timelines and direct messages during waking hours. You can reach out to their official support handles on both Twitter/X and Facebook. Posting a query or sending a private message can often get a prompt reply from an actual human without having to wait on hold on the phone.
Broadband near you
Our broadband postcode checker will find you the best deals, providers and speeds where you live. It's free and takes less than a minute to check and compare.
How to complain to Vodafone broadband
If you're experiencing ongoing service issues, calling customer support on 0333 304 0191 (or dialling 191 from a Vodafone mobile) is the best starting point. There's also a complaints portal on the Vodafone website.
A formal complaint can only be processed once you've given Vodafone an initial opportunity to address the fault.
You can also submit a complaint digitally using the dedicated complaints webform on the Vodafone website, or mail a written letter to the following address:
Customer Relations Manager
Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN
Vodafone aims to resolve the majority of formal complaints within 5 to 7 working days.
How to escalate your complaint
If Vodafone fails to provide a satisfactory resolution, or if your logged complaint remains unresolved after eight weeks (or if Vodafone issues a formal "deadlock letter"), you can escalate the matter to an independent regulator completely free of charge.
Vodafone is a registered member of CISAS (the Communication & Internet Services Adjudication Scheme), which is operated by CEDR (the Centre for Effective Dispute Resolution) and it runs an ADR (Alternative Dispute Resolution) scheme which can deal with your case.
CISAS is an Ofcom-approved, impartial adjudication service that investigates consumer disputes. We know that's an incredible number of acronyms to remember, but the system really is quite effective.
You can contact CISAS by phone on 020 7520 3814, email them at cisas@cedr.com, or file your case online at cisas.org.uk. If CISAS investigates your file and finds Vodafone to be at fault, their ruling is legally binding, obligating Vodafone to carry out whatever financial compensation or corrective action the adjudicator instructs.
Had enough of Vodafone broadband? Switch and save now
Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. We compare deals for new customers looking to switch and save.
Gig1 Fibre Broadband
No price rise until 2027Up to £300 Contract Buyout
1.1Gb
Average speed
No phone line
24
Month contract
Zero upfront cost
£23.99 Per month
Effective monthly cost is calculated by adding up all the monthly costs, price rises and any discounts and dividing it by the contract length.
M250 Fibre Broadband
No price rise until 2027Up to £300 Contract Buyout
264Mb
Average speed
No phone line
24
Month contract
Zero upfront cost
£18.99 Per month
Effective monthly cost is calculated by adding up all the monthly costs, price rises and any discounts and dividing it by the contract length.
Full Fibre 900
WiFi 7 technologyUp to £200 towards leaving feesPrices may vary depending on location
900Mb
Average speed
No phone line
24
Month contract
£30 upfront cost
£25.99 Per month
Effective monthly cost is calculated by adding up all the monthly costs, price rises and any discounts and dividing it by the contract length.
You will qualify for the reward after the first bill has been paid and a minimum of 140 days from the date of purchase.
